Policies & Useful Information

Cancellation Policy: We can all agree time is our most valuable asset. Please provide at least 24 hours of notice on all appointment cancellations. No shows and late cancellations will be charged in full for the treatment scheduled.

Payment & Returned Checks: SpaCarmen accepts all major credit cards, checks and cash for payment. If a check is refused by the bank, we will assess a $25 service charge.

Product Returns or Exchanges: Retail product returns for store credit only for all unused products within 30 days of purchase and accompanied with proof of purchase.

Spa Studio Etiquettes: SpaCarmen is a sanctuary for both body and mind and we ask that you turn off your cell phone ringer and if taking a call speak softly or go outside. This provides tranquil and stress-reducing experience for all our guest.

Gratuities: Your Spa treatment fee does not include gratuities and cash gratuities are preferred or you can add gratuity onto your credit card or personal check.

Allergies: SpaCarmen provides healthy refreshments for our guests to enjoy while in our studio. However please note that food items may have come into contact with nuts as well as other common allergens. In addition, some of the products used in our treatments may contain ingredients contraindicated for those with various allergies. Be sure to mention any allergies when you book an appointment.

Pregnancy or Medical conditions: Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or esthetician know of any medical concerns. Tell the technician if youre wearing contact lenses before you have a facial.

Sun and Spa: Try to avoid the sun on the day of treatment and, in some cases, the day after. And always wear sun protection!

When to arrive: Please arrive within 10 minutes prior to your spa appointment. If this is your first visit, please arrive 15 minutes prior to your treatment so that we can get you checked in and familiar with our studio.

Parking: Parking may be found on street in front of studio or there are two assigned spaces behind our studio for guest.

Spa Packages & Specials:

Children: To maintain our tranquil atmosphere, we ask that you not bring children to our studio.

Prices are subject to change without notice.